At Kovaren, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. ORDER CANCELLATION AND CHANGES
You may request to cancel or make changes to your order within 12 hours of placing it.
To cancel or make changes, contact us immediately at:
– Email: [email protected]
– Phone: +1 (209) 393-3439
After this period, we cannot guarantee changes or cancellation.
2. RETURN POLICY
To begin a return, please contact our Customer Support Team at [email protected] for authorization. All returns must be requested within 30 days of receiving your order.
– Return Address: 12995 Seneca Rd, Victorville, CA 92392, United States
– Receiver: Kovaren
– Phone number: +1 (209) 393-3439
2.1.ACCEPTED REASONS FOR RETURN
– Damaged or Defective Items.
– Incorrect Items Received.
2.2.NON-ELIGIBLE RETURNS
– Change of mind.
– Used, washed, or altered items.
– Unauthorized returns.
2.3.RETURN SHIPPING COSTS
– Customers are responsible for return shipping costs unless the return is due to a defect or our error.
– We recommend using a trackable shipping service to ensure safe delivery.
2.4.RETURN PROCESS
Step 1: Initiate Return Request
– Contact us at [email protected] with the subject line “Return Request – Order #[Your Order Number].”
– Include your full name and email address used for the original order.
Step 2: Provide Return Details
– State the reason for the return (defective, wrong size, damaged, etc.).
– Attach photos or videos.
Step 3: Await Return Authorization
– Our team will review your request within 24 hours.
– After approval, we will provide detailed return instructions via email.
Step 4: Prepare and Ship Items
Step 5: Tracking and Confirmation
– Email us the tracking number at [email protected].
– We will confirm receipt and begin processing within 1-2 business days.
3. REFUNDS
3.1.REFUNDS PROCESS
Step 1: Order Review
– Once we receive and inspect your returned item(s), we will review the order details.
– We will notify you of the approval or rejection of your refund within 1-2 business days.
– Notification will be sent to your original email address.
Step 2: Refund Processing
– If approved, the refund will be processed to your original payment method within 3-7 business days.
– You will receive an email confirmation once the refund has been initiated.
– Refund amount includes original purchase price and applicable taxes.
Step 3: Bank/Card Processing
– Your bank or card issuer requires additional 3-5 business days to process the refund.
3.2.REFUNDS TIME
– Your bank or card issuer may take additional time to process the refund beyond our estimated timeframe.
– Total Expected Time: 7-14 business days from when we receive your return.
– Contact your bank directly if the refund doesn’t appear within the expected timeframe.
Notes:
– Original shipping fees are non-refundable.
– Unauthorized returns will not be refunded.
4. EXCHANGES
4.1.EXCHANGE PROCESS
Step 1: Review Exchange Request
– Email us at [email protected] with the subject line: “Exchange Request – Order #[Your Order Number].”
– Include your full name and contact information used for the original order
Step 2: Provide Exchange Details
– State the reason for exchange.
Step 3: Await Exchange Authorization
– We will confirm availability of your desired replacement item.
– Once approved, we will provide detailed instructions for exchanging the original item.
Step 4: Return and Replacement Processing
– Upon receiving and inspecting the returned item, we will ship the replacement to you.
– Processing follows our standard fulfillment schedule. (2-3 business days)
– You’ll receive shipping confirmation with tracking details via email.
Notes:
– We only replace items if they are defective or damaged.
5. CONTACT US
For any questions about returns, refunds, or exchanges, please reach out to our Support Team:
– Email: [email protected]
– Phone: +1 (209) 393-3439
– Address: 12995 Seneca Rd, Victorville, CA 92392, United States